Terms, refunds
& privacy.

1. Terms & conditions

Welcome to Anushree Digital Confidence Coaching (“we”, “us”, “our”). By booking a session, enrolling in a program, or making a payment, you agree to the following terms and conditions.

Our services

We provide online computer and digital-confidence coaching, training sessions, workshops, and related educational services. Our programs are designed to help learners improve practical computer and digital skills. Results may vary depending on participation, practice, existing knowledge, and individual circumstances.

Eligibility

You must provide accurate information when registering or booking. If you purchase a program for someone else, you are responsible for ensuring that the participant receives and follows these terms.

Booking & payment

• A booking is confirmed only after the required payment has been successfully received.
• Prices and payment terms will be clearly communicated before purchase. Applicable taxes will be communicated separately where required.
• Access to paid sessions or course materials may be withheld until payment is received.

Sessions & rescheduling

• Sessions follow the schedule communicated at booking.
• Please inform us at least 24 hours before the session if you need to reschedule. Requests made with less than 24 hours’ notice may be treated as a completed session.
• If we need to reschedule, we will provide an alternative date and time.

Course materials & intellectual property

Worksheets, recordings, documents, templates, presentations, videos and other paid-program materials are for the enrolled participant’s personal educational use. You may not copy, sell, redistribute, publish or commercially share paid materials without written permission. Original course content, teaching materials, branding, written content, graphics, videos and other materials created by us remain our intellectual property unless otherwise stated.

Technology requirements

The learner is responsible for a suitable device, internet connection, software and basic technical requirements for online sessions. We will reasonably assist with session-related technical difficulties, but cannot guarantee uninterrupted internet or third-party platform availability.

Communication & conduct

We may use the email, WhatsApp, phone or other contact information provided at registration for booking, sessions, payments and course updates. Participants are expected to behave respectfully. Abusive, threatening, discriminatory, disruptive or inappropriate behaviour may result in termination of participation without a refund.

Results & changes to services

Coaching provides education, guidance and practical training. We do not guarantee employment, income, business revenue, certification or any particular personal or professional outcome. We may make reasonable changes to schedules, materials, platforms or program structure when necessary. Material changes to an already-paid program will be communicated to enrolled participants.

Privacy, liability & governing law

Personal information collected during registration or payment is addressed in the privacy notice below. We will make reasonable efforts to deliver the services described, but are not responsible for losses caused by circumstances outside our reasonable control, including internet failure, third-party outages, device problems or incorrect participant information. These terms are governed by laws applicable in India; disputes are subject to applicable jurisdiction in India.

2. Refund & cancellation policy

Review program details, duration, fees, inclusions, schedule and terms before paying. Contact us before purchase if you have questions about suitability.

Individual coaching sessions

• Once an individual coaching session has been conducted, its fee is non-refundable.
• For an upcoming session, contact us at least 24 hours before the scheduled time to cancel or reschedule.
• Where applicable, an eligible cancellation may be converted into a rescheduled session rather than a monetary refund.

Multi-session programs

• Cancellation and refund eligibility depend on whether the program has started and how much service has already been provided.
• Once sessions have been attended or course materials or access have been substantially provided, the corresponding portion of the fee may not be refundable.
• Any eligible refund is calculated after considering services already delivered and applicable non-refundable costs.

Non-attendance & technical problems

A missed session without the required notice may be considered delivered and may not qualify for a refund or replacement session. If a session cannot take place because of a technical problem on our side, we will make reasonable efforts to reschedule. Problems with the participant’s device, internet, software or equipment generally do not qualify for a refund.

How to request a refund

Submit your request in writing to anushreepatwardhan6@gmail.com or the business WhatsApp number below. Include your name, the program or session purchased, purchase date, reason for the request, and payment details needed to identify the transaction. Do not send your password, PIN, one-time code or full card number. We will review the request and communicate the outcome within a reasonable period. Approved refunds will generally use the original payment method, subject to the payment provider’s processing timelines.

Exceptional circumstances & policy changes

Genuine exceptional circumstances may be considered for refund or rescheduling case by case; this does not create an automatic entitlement to a refund. This policy may be updated. The version communicated to you at purchase applies, subject to applicable law.

These terms do not limit rights available under applicable consumer law.

3. Privacy notice

Information involved

This static website has no enquiry or on-site payment form. If you book or contact Anushree, she may receive your name, contact details, booking information, questions or learning goals, and payment confirmation. Hosting systems may process technical information such as IP addresses and access logs. This website does not collect payment card details.

Why it is used

Information is used to answer enquiries, arrange and deliver coaching, manage bookings and payments, handle support or refund requests, and maintain website and service security.

External services

Hostinger provides hosting; Calendly handles external booking; WhatsApp and Meta services handle messages and social interactions you choose to use. Google Fonts may receive technical request information when externally hosted fonts load. These services have their own terms and privacy notices.

Cookies & analytics

This website does not install analytics scripts or set first-party tracking cookies. External booking, messaging, social and font services may use their own technologies. If analytics or advertising tools are added later, this notice will be updated.

Retention, requests & security

Contact and booking records should be kept only as long as needed for coaching, support, accounting and legal obligations, then deleted or anonymised where appropriate. For access, correction or deletion requests, use the contact details below. Some records may need to be retained where law requires it. Reasonable steps should protect records and restrict access; no online transmission or storage is guaranteed completely secure.